Refund & Cancellation Policy

Last Updated: July 2026 | SV Personnels Services Pvt. Ltd.

1. Pre-Service Cancellation & Policy

We understand that schedules change. If you cancel a confirmed booking at least 2 hours prior to the scheduled appointment time, or if a service professional fails to arrive or cancels your request before rendering service, no charges or penalties are incurred as payments are settled directly upon work completion.

2. Service Quality & Dispute Resolution

SV Personnels stands behind the verification and skill of every partner. If you are dissatisfied with the quality of a completed job, you must report the issue within 24 hours of completion through our Client Support or Contact Us portal. Our verification team will inspect the complaint promptly and arrange either a complimentary re-work by a senior professional or mediate a fair charge adjustment.

3. Mid-Service Cancellation

If a client chooses to cancel a job after the professional has arrived at the location and verified the Start Work OTP, a nominal visiting/diagnostic fee (up to 25% of the fixed daily charge or ₹200, whichever is lower) is payable directly to compensate the professional's travel and time.

4. Billing Adjustments & Credits

For any billing adjustments or corporate contract disputes, credits or reimbursements are processed within 5 to 7 business days via direct bank transfer or credit note. You will receive an email confirmation as soon as the adjustment is processed.

5. Corporate & Agency Staffing Refunds

For monthly outsourcing, guard security contracts, and hospital staff placements, billing and refund credits are managed in accordance with the specific SLA (Service Level Agreement) signed between SV Personnels and the client organization. Pro-rata credit notes are issued for any gap in replacement staffing within 48 hours.